Terms & Conditions

These Terms and Conditions apply to watersofteneramerica.com and products and services offered by Water Softener America, operated by Water Softener America LLC. They cover website use, consultations, water testing, equipment purchases, installation, maintenance, and customer communications.

Please read these terms before using the website or placing an order. Your accepted quote, order confirmation, and any signed service agreement also describe the terms of your purchase.

1) Eligibility and Website Use

You must be legally able to enter into a purchase or service agreement. Provide accurate contact, billing, and property information, and use the website only for lawful purposes.

Do not attempt unauthorized access, interfere with website operation, introduce harmful software, or use content in ways that infringe another person’s rights. We may restrict access to address misuse.

2) Quotes and Service Scope

Recommendations and estimates are based on the information available, including water test results and property details. We may need photos, measurements, or an assessment before confirming equipment and installation requirements.

Your written quote identifies the products, work included, and any exclusions. Additional plumbing, electrical work, drainage, access requirements, or requested changes will be explained and priced before you authorize the extra work.

3) Products, Prices, and Payment

Prices are stated in U.S. dollars. Your quote or checkout identifies applicable taxes, delivery charges, installation charges, and any agreed fees.

Availability and advertised prices may change before an order is accepted. If an error affects your order, we will contact you to explain the correction and available options.

Payment methods, deposits, and due dates are stated before purchase. Please use the payment method identified on your invoice or checkout and do not send card details through an ordinary contact form.

4) Local Service and Scheduling

Delivery and installation availability vary by ZIP code. Where a local franchise or installation provider fulfills your order, the provider and its responsibilities will be identified in your quote or service agreement.

Appointment times depend on equipment availability and scheduling. Please provide safe access to the work area and notify us promptly if you need to reschedule.

Any cancellation or missed-appointment charge must be disclosed in the booking terms. Mandatory cancellation rights under applicable law remain in effect.

5) Delivery, Returns, and Refunds

Our Shipping Policy and Return and Refund Policy explain delivery arrangements and return requests. Read those pages and your order-specific terms before purchasing.

Contact us promptly about incorrect, damaged, or defective equipment. A return restriction does not remove any remedy required by law.

6) Warranties and Maintenance

Manufacturer warranty coverage depends on the product and components purchased. Any separate workmanship warranty, its duration, exclusions, and claim process must be stated in your installation agreement or warranty documents.

Keep your proof of purchase and follow the equipment’s operating and maintenance instructions. Warranty treatment of damage from misuse, freezing, unauthorized modifications, or missed maintenance is determined by the applicable warranty and law.

7) Water Quality and System Performance

Water conditions differ between properties and may change over time. Performance depends on system selection, source water, pressure, usage, plumbing, and maintenance.

A water softener addresses hardness. It does not, by itself, establish that water is safe to drink or treat every contaminant. Filtration and other treatment should be selected for the specific water conditions and the system’s stated capabilities.

8) SMS and Email Communications

If you separately opt into our messaging program, Water Softener America may send the categories of messages described in the signup, such as appointment reminders, installation updates, customer support, or promotional offers.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from texts or HELP for help, or contact us using the details below. You may receive a confirmation of your opt-out. Carriers are not responsible for delayed or undelivered messages.

Consent to marketing texts is optional and is not a condition of purchase. Merely entering a phone number or accepting these terms does not constitute marketing text consent. Promotional emails include an unsubscribe option.

9) Intellectual Property and External Links

Website text, images, logos, and designs belong to us or their respective licensors. Commercial reproduction or distribution requires the relevant owner’s permission.

Links to third-party websites are provided for convenience. Their content, services, and privacy practices are governed by their own terms.

10) Liability and Consumer Rights

Contact us first about an order or service concern so we can review it with you. This does not restrict any complaint or remedy available under applicable law.

11) Governing Law and Disputes

Contact us first about an order or service concern so we can review it with you. This does not restrict any complaint or remedy available under applicable law.

12) Privacy and Changes to These Terms

Our Privacy Policy explains how personal information is handled. Updated terms will be posted with a revised effective date. Existing purchase rights remain subject to the agreement and law applicable to that purchase.

13) Contact Us

Water Softener America

Operated by: Water Softener America LLC

Email: hello@watersofteneramerica.com

Phone: 587-400-0991

Mailing address:1500 N GRANT ST STE R
DENVER, CO 80203

Related pages: Privacy Policy • Shipping Policy • Return and Refund Policy