Shipping Policy

Delivery for Your Water Treatment System

We arrange delivery to supported U.S. destinations. Share your ZIP code so we can confirm availability, freight requirements, and installation options before you order.

Coverage and Charges

Delivery availability and charges are confirmed in your quote or at checkout. Remote locations, freight deliveries, or special access arrangements may involve additional charges disclosed before purchase.

Do not assume delivery includes installation, indoor placement, removal of old equipment, or disposal of packaging. Your accepted quote sets out what is included.

Processing and Delivery Times

Expected dispatch and delivery timing will be provided before you place your order. Timing depends on equipment availability, destination, and delivery method.

If shipment is delayed beyond the promised time, we will explain the revised timing and provide any consent, cancellation, and refund options required by applicable law.

Tracking and Receiving Your Order

For carrier shipments, tracking details will be provided when available. For installer-delivered equipment, we will confirm the appointment arrangements with you.

Provide an accurate delivery address and a contact number. Let us know about access restrictions, stairs, gates, or other delivery requirements before dispatch.

Damaged, Incorrect, or Missing Items

Check your delivery and contact us promptly if anything is damaged, incorrect, or missing. Include your order number and photos of the item and packaging where possible. Keep packaging while we review the issue.

We will explain the appropriate next step, including repair, replacement, or refund where applicable. This process does not limit your statutory rights.

Installation and Order Changes

Installation is scheduled separately unless your quote confirms a combined delivery and installation visit. Contact us as soon as possible if you need to change the address or appointment. Any additional cost will be explained before you agree to it.

Questions About Delivery?

Contact Water Softener America at hello@watersofteneramerica.com or 587-400-0991.

Related page: Return and Refund Policy